Last updated at 19th of July 2023

1. Introduction

Urban Connect ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, use, and disclose your personal data in connection with our mobility app (the "App") and any related services (collectively, the "Services").

By using the App or any of our Services, you agree to the collection and processing of your personal data as described in this Privacy Policy and opt-in to our Services. If you do not agree to this Privacy Policy, please do not use the App or any of our Services.

2. Scope and Applicability

This Privacy Policy applies to all personal data we collect, process, and store when you use the App or any of our Services. The processing of personal data is subject to the provisions of the Swiss Data Privacy Law and other applicable data protection laws.

You must be 18 years old or older to directly use Urban Connect mobile App. By downloading the Urban Connect App, you confirm that you are 18 years or older.

3. Personal Data We Collect

We may collect and process the following personal data from you:

1. Account and Profile Information:

   • When you create an account on the App, we collect your name, email address, password, phone number, and any other information you choose to provide.
   • For car driving, we may need your address, driver license and other points.
   • Purpose(s): to identify user, to provide him/her relevant usage information, to verify that he is entitled to the service, to contact him/her (See Section 6), to handle incidences with insurance (see Section 5.6)

2. Payment Information: To process payments for the Services, we transfer your payment information, such as your credit card number, expiration date, and security code, directly to our Payment Processor. We don’t store it ourselves.

   • Purpose: to charge you for the services incurred.

3. Location Data: To provide the Services, we may collect and process your device and vehicle location data (e.g., GPS coordinates).

   • Purpose: to calculate the mileage of rides and vehicles, to locate lost vehicles.

   The vehicle location and trajectory will not be linked to your user id, unless our Customer Support team has reasons to believe that this vehicle has been lost, stolen or damaged. In that case, we may benchmark the last coordinates of the vehicle with the last users, in order to try to find the vehicle.

4. Usage Data: We may collect information about your usage of the App and our Services, such as the transportation mode you use and your interaction with the App.

   • Purpose: to internally gather insights of user behavior in order to: o identify technical issues on our platform. o to be able to support you in case of an incident during your booking.

5. Device and Technical Data: We may collect information about the device you use to access the App and our Services, such as your device's unique identifier, operating system, browser type.

   • Purpose: We collect these data to correlate issues that users are experiencing with specific application versions or specific mobile devices. We also collect it to give the best answer to user support issues without requesting every time the information.

6. Employer and Employee Information: If you use our Services as part of an employer-provided mobility budget, we may collect information about your employer and your employment, such as your job title, department, and the amount of your mobility budget.

   • Purpose: to generate user-anonymous usage statistics for our clients (employers).

We have proactively disabled the IP address collection in our crash reporting tools, as we believe we do not need it and we aim to collect the minimum info to give you the best support.

4. How We Use Your Personal Data

We use your personal data for the following purposes:

1. To provide the Services: We use your personal data to provide and improve the App and our Services, including booking shared e-bikes, e-cars, purchasing public transport tickets, and providing you with a mobility budget.
2. To communicate with you: We use your personal data to send you important notices, such as updates to our terms, conditions, and policies, as well as to respond to your inquiries and provide customer support.