(Deutsche Version unten)

Last updated at 22nd of March 2024.

1. Introduction

Urban Connect ("we", "us", or "our") is committed to protecting and respecting your privacy.

This Privacy Policy describes how we collect, use, and disclose your personal data in connection with our mobility app (the "App") and any related services (collectively, the "Services").

By using the App or any of our Services, you agree to the collection and processing of your personal data as described in this Privacy Policy and opt-in to our Services. If you do not agree to this Privacy Policy, please do not use the App or any of our Services.

2. Scope and Applicability

Urban Connect offers its services to the authorised users of our contractual partners (customers). The majority of these are employees (authorised users) of our corporate customers (contractual partners) or residents (authorised users) of property developments (contractual partners).

This Privacy Policy applies to all personal data we collect, process, and store when you use the App or any of our Services, for the use cases in which we are the Data Controller.

For the cases in which we are the Data Processer and the corporate client the Data Controller, a separate Data Processing Agreement may be in place with the client and this Privacy Policy may not apply, or only apply partially. If that is the case, it will be your employer wo should let you know how Urban Connect processes your data for that particular case.

The processing of all personal data for both cases is subject to the provisions of the Swiss Data Privacy Law and other applicable data protection laws.

You must be 18 years old or older to directly use Urban Connect mobile App. By downloading the Urban Connect App, you confirm that you are 18 years or older.

If you have any questions whether this privacy policy applies to you, please reach out to us.

3. Personal Data We Collect

We may collect and process the following personal data from you:

1. Account and Profile Information:

   • When you create an account on the App, we collect your name, email address, password, phone number, and any other information you choose to provide.
   • For car driving, we may need your address, driver license, birth date and other points.
   • Purpose(s): to identify user, to provide him/her relevant usage information, to verify that he is entitled to the service, to contact him/her (See Section 6), to handle incidences with insurance (see Section 5.6)

2. Payment Information:

   1. To process payments for the Services, we transfer your payment information, such as your credit card number, expiration date, and security code, directly to our Payment Processor.
      • Purpose: to charge you for the services incurred.
   2. In relation to our Mobility Budget product, we store and process the use you make with the Mobility Card, including merchants and date of transaction.
      1. Purposes:
         1. generate anonymous statistics of what merchants are used when, so clients (your employer) get an understanding of the use made out of the product.
         2. Provide tax-relevant data and generate anonymous statistics of what merchants are used when, so clients (your employer) get an understanding of the use made out of the product

3. Location Data: To provide the Services, we may collect and process your device and vehicle location data (e.g., GPS coordinates).

   • Purpose: to calculate the mileage of rides and vehicles, to locate lost vehicles.

   The vehicle location and trajectory will not be linked to your user id, unless our Customer Support team has reasons to believe that this vehicle has been lost, stolen or damaged. In that case, we may benchmark the last coordinates of the vehicle with the last users, in order to try to find the vehicle.

4. Usage Data: We may collect information about your usage of the App and our Services, such as the transportation mode you use and your interaction with the App and the vehicle. This can also include driving speed and behavior.

   • Purpose:
     • to internally gather insights of user behavior in order to:
       • identify technical issues on our platform.
       • to be able to support you in case of an incident during your booking.
     • to ensure that vehicles are used according to the Terms of Use and the Terms & Conditions

   Additionally, some of our shared cars are equipped with recording camera for the outside environment. Our maintenance team disables the recording periodically, but we cannot guarantee that the previous user has not left the recording enabled.

   • we ask you to take action as soon as you access the car to adjust it to your prefered settings.
   • Urban Connect doesn’t download or process these recordings except in case of accident or infraction, and they are typically deleted after some hours by the OEM automatically.

5. Device and Technical Data: We may collect information about the device you use to access the App and our Services, such as your device's unique identifier, operating system, browser type.

   • Purpose: We collect these data to correlate issues that users are experiencing with specific application versions or specific mobile devices. We also collect it to give the best answer to user support issues without requesting every time the information.